Legal & Privacy Notice

English

1. Scope and definitions

This notice applies to ONE JARDINE'S LOOKOUT (the “Website”) and its contact, matching, document-download, map and related functions. The Website provides information and contact arrangements for first-hand residential properties in Hong Kong. By using the Website, submitting a form or interacting with us, you acknowledge that you have read and understood this notice.

In this notice, “personal data” means information that can identify you directly or indirectly; “processing” includes collection, recording, storage, use, transfer, disclosure and deletion; “we”, “us” and “our” mean the operator team of the Website; and “service provider” means a third party that processes data on our behalf.

This notice does not limit your rights under applicable law and does not exclude any liability that cannot be excluded by law.

2. Operator and contact

The Website is operated by its operator team. If you have questions about this notice, your personal data or the content of the Website, please use the contact form on the Website home page. To protect contact details from search engines and automated collection, we do not publish phone numbers, email addresses or instant-messaging IDs on this page.

If you are already in contact with an advisor, you may also raise your query with that advisor. For formal requests concerning personal-data rights, we recommend using the contact form so that we can record and follow up properly.

3. Information we collect

When you use the contact form, matching function or browse the Website, we may collect:

• The name, phone number and optional requirements you provide.
• Your selected priorities, property plan and contact preference.
• The page URL, language, browser type and technical information at the time you submit a form.
• The referring URL, landing page, UTM parameters, advertising click identifiers, session identifier, screen and viewport size, time zone, device type and page-view count.
• A server-generated request identifier, timestamp and basic security records.
• If you choose to share your location: latitude, longitude and accuracy generated by your device. We do not require you to enable location, and refusing does not prevent you from submitting the form.
• The result of human verification. We do not receive your full verification credential.

We do not ask for identity card numbers, bank or credit-card details, your full address, medical records or other information unrelated to your enquiry. Please do not enter unnecessary sensitive information in free-text fields.

4. Sources of information

We obtain information mainly from forms you choose to submit, your device’s browser, the hosting and human-verification services we use, and records of your interactions with advisors. We may also obtain project information from public developer websites, government announcements and media reports, but that information is not used to identify you.

5. Collection and legal bases

We collect information through forms you choose to submit, your device’s browser, and network-security and human-verification services provided by our hosting and verification providers. Our legal bases include your consent (for example, location, contact and marketing), pre-contractual steps needed to respond to your enquiry, our legitimate interests in preventing abuse and keeping the service secure, and compliance with legal requirements.

If you refuse to provide necessary contact information, we may be unable to arrange advisor follow-up or respond to your enquiry. You may choose not to provide location or optional requirements; this does not affect your use of other functions.

6. Purposes

• To arrange for an advisor to follow up on your enquiry, respond to your requirements and coordinate viewings.
• To route your enquiry to an appropriate contact based on the project, district, language and requirements you provide.
• To understand enquiry sources and advertising performance, and to improve the Website and the user experience.
• To maintain service quality, handle complaints and improve our processes.
• To prevent spam, abuse, fraud and unauthorised access.
• To comply with applicable laws, regulations or regulatory requirements.

We do not use your information for marketing unrelated to your enquiry, and we do not sell your personal data.

7. Automated matching and analysis

We may use the preferences, district, language and requirements you provide to assist in arranging an appropriate advisor or contact on a rule-based basis. The purpose is to improve matching efficiency. We do not make decisions with significant legal effects about you solely by automated means.

If you have questions about a matching result, or would like a human review, please use the contact form. We will arrange human follow-up within a reasonable time.

8. Direct marketing and opt-out

We do not use your information for marketing unrelated to your enquiry. If we later wish to send you project updates or market information, we will first obtain your consent, or rely on a basis permitted by applicable law, and will provide a clear opt-out method.

You may opt out at any time through the contact form or your advisor. Opting out does not affect consent given before the opt-out, nor does it affect limited records we must retain for legal or anti-abuse purposes.

9. Sharing and service providers

To provide the service, we may share necessary information with the following categories of service providers:

• Hosting and content-delivery provider: hosting, content delivery and network security.
• Human-verification provider: human verification.
• Instant-messaging notification provider: delivery of form notifications to the designated advisor or operator.
• A customer-relationship management, communications or analytics service if we adopt one in future. We will update this notice if we do.
• Legal, regulatory or law-enforcement authorities: only where required by law or necessary to protect rights.
• Professional advisers (such as lawyers, accountants or information-security consultants) under duties of confidentiality.

The Website does not currently maintain a separate customer database; form data is primarily transmitted through our website backend to an instant-messaging notification provider for advisor follow-up. We do not sell your personal data.

10. Cross-border transfer

Our hosting, content-delivery, human-verification and instant-messaging notification providers may process data outside Hong Kong. We take reasonable steps to ensure that data is appropriately protected during transmission and processing. By using the Website, you understand and agree to such necessary cross-border processing.

11. Retention

We retain information only for as long as needed for the purposes for which it was collected. The Website currently has no automatic deletion period; our operators review and clean records according to actual follow-up needs. If you request deletion, we will handle your request within a reasonable time, but may retain limited records required by law, to prevent abuse, or to handle disputes.

When information is no longer needed, we will delete or anonymise it securely. If technical constraints prevent immediate deletion (for example, backup systems), we will restrict its use and remove it within a reasonable period.

12. Cookies, sessionStorage and similar technologies

The Website uses the following cookies:

• cw_agent_*: remembers the matched advisor to avoid repeated matching within a short period; expires after 48 hours.
• cw_lead_*: prevents duplicate form submissions within a short period; expires after 48 hours.

We also use the browser’s sessionStorage to store the referring URL, UTM parameters, session identifier, page-view count and device information, which are sent with your enquiry when you submit a form. Our cookieless traffic-analysis service does not use cookies. We do not use advertising-tracking cookies.

You can clear cookies or close the tab at any time; some functions may then require you to repeat an action. Disabling cookies will not prevent you from browsing public content, but may affect matching or form functions.

13. Location data

Location data is collected only if you actively tick the consent box. It is used to help arrange a viewing route or respond to enquiries in your area. You may refuse to provide location without affecting form submission or other contact functions. Location data is passed to the advisor with your enquiry and is not used for continuous tracking or to build a movement profile.

The accuracy of location data depends on your device, network and environment; we do not guarantee that it is completely accurate. If you prefer not to provide a precise location, you may provide only a district or choose not to provide it.

14. Security and breach handling

We use HTTPS/TLS encryption, network-security features provided by our hosting provider and human verification, and we restrict access to personnel who need to handle enquiries. We also require service providers to take reasonable security measures.

However, no internet transmission or storage is completely secure. If we become aware of a data breach involving your personal data, we will take remedial steps in accordance with applicable law and the circumstances, and will notify you and relevant regulators where required. If you discover a security issue, please notify us through the contact form.

15. Data accuracy and your responsibilities

We take reasonable steps to ensure that the information we hold and use is accurate. Project information is subject to the latest announcements by the developer, vendor and relevant government authorities, and public information may change over time. You should verify important information yourself and should not rely solely on the Website for property, financial or legal decisions.

You should ensure that the contact information you provide is accurate and current. If your information changes, please notify us through the contact form so that we can update or correct it.

16. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of data that is no longer needed.
• Object to or restrict certain processing, or withdraw consent you previously gave.
• Request human review of an automated matching result.
• Raise a query or complaint about our data processing.

Please submit requests through the Website contact form. To protect your data, we may need enough information to verify your identity; we will respond within a reasonable time. Applicable law may permit us to refuse a request in certain circumstances, and we will explain our reasons.

17. Children and young people

The Website is not directed at persons under 18. We do not knowingly collect children’s personal data. If you believe we have collected a child’s data without consent, please notify us through the contact form and we will address it promptly.

18. Third-party links

The Website may link to developer websites, media reports, documents or other third-party sites. Those sites are operated by third parties and their content and privacy practices are outside our control. Please review their terms and privacy policies. We are not responsible for the content, accuracy or availability of third-party sites.

19. Acceptable use

You agree not to use the Website for any unlawful, fraudulent, abusive or disruptive purpose, including unauthorised automated scraping, mass collection of contact details, bypassing human verification, sending spam, attempting to intrude or damage systems, or infringing the intellectual-property or privacy rights of others.

We may take reasonable steps in response to a breach of this section, including restricting access, refusing service or reporting the matter to law enforcement.

20. Intellectual property and imagery

The design, text, code and original visual assets of the Website are owned by us or the relevant rights holders. Project names, trade marks, developer logos and project images belong to their respective owners and are used for identification and information only. They may not be copied, adapted, distributed or used commercially without written permission.

Computer-generated images, illustrations and artists’ impressions used on the Website may be edited or retouched and are for reference only. They do not represent actual units, views or surroundings. Copyright and usage terms for images are subject to the relevant rights holders’ terms.

21. Disclaimer

The Website is an independent information platform. Project names, addresses, developers, unit counts, areas, views, completion dates, school nets, sales arrangements and other information are for reference only. The latest announcements by the developer, vendor and relevant government authorities prevail. The Website does not constitute an offer, commitment, warranty or investment advice.

Public information may lag; units may also be re-offered if a transaction is cancelled, so the Website does not state a fixed sales status. You should verify information yourself and seek professional advice where needed. We are not liable for loss arising from use of or reliance on the Website’s information, except where liability cannot be excluded by law.

22. Governing law

This notice is governed by the laws of the Hong Kong Special Administrative Region. Disputes arising from this notice or the Website shall be submitted to the courts of the Hong Kong Special Administrative Region, unless applicable law requires another jurisdiction.

23. Changes, severability and entire agreement

We may update this notice from time to time; the latest version is the one published on this page. Continued use of the Website after an update means you accept the revised notice. If any provision of this notice is held invalid or unenforceable, the remaining provisions remain in effect.

This notice constitutes the entire agreement between you and us regarding the processing of data on the Website and supersedes prior related oral or written statements. Our failure or delay in exercising any right does not waive that right.

24. Complaints and contact

If you have questions or complaints about our handling of personal data, please contact us first through the Website contact form. We will handle and respond as soon as reasonably practicable. You may also complain to the Office of the Privacy Commissioner for Personal Data in Hong Kong.

The Traditional Chinese version of this notice is authoritative. English and Simplified Chinese versions are provided for convenience. If there is any ambiguity or discrepancy between versions, the Traditional Chinese version prevails.

漢

1. 適用範圍與定義

本聲明適用於 ONE JARDINE'S LOOKOUT 網站（以下稱「本網站」）及其聯絡、配對、文件下載、地圖及相關功能。本網站提供香港一手住宅物業的資訊與聯絡安排。使用本網站、送出表單或與我們互動，即表示你已閱讀並理解本聲明。

在本聲明中，「個人資料」指可直接或間接識別你的資料；「處理」包括收集、記錄、儲存、使用、傳輸、披露及刪除；「我們」指本網站的營運團隊；「服務供應商」指代表我們處理資料的第三方。

本聲明不限制法律賦予你的權利，也不排除我們在法律允許範圍外應承担的責任。

2. 營運者與聯絡方式

本網站由營運團隊營運。如你對本聲明、個人資料或本網站內容有任何疑問，請透過本網站首頁的聯絡表單提出。為保護聯絡資料不被搜尋引擎或自動化工具收集，我們不在本頁直接列出電話、電郵或即時通訊帳號。

如你已與專員聯絡，亦可直接向該專員提出查詢；但涉及個人資料權利的正式請求，建議使用聯絡表單，以便我們記錄及跟進。

3. 我們收集的資料

當你使用聯絡表單、配對功能或瀏覽本網站時，我們可能收集以下資料：

• 你提供的稱呼、電話號碼及選填需求。
• 你選擇的優先項目、置業計劃及聯絡偏好。
• 你送出表單時的頁面網址、語言、瀏覽器類型及技術資訊。
• 來源網址、登陸頁、UTM 參數、廣告點擊識別碼、工作階段識別碼、螢幕與視窗尺寸、時區、裝置類型及頁面瀏覽次數。
• 由伺服器產生的請求識別碼、時間戳及基本安全紀錄。
• 如你選擇提供位置：裝置產生的經緯度與準確度；我們不會要求你開啟位置，拒絕亦不影響表單送出。
• 由人機驗證服務產生的人機驗證結果；我們不會取得你的完整驗證憑證。

我們不會要求你提供身份證號碼、銀行或信用卡資料、完整住址、病歷或其他與查詢無關的資料。請不要在本網站的自由文字欄位中填寫不必要的敏感資料。

4. 資料來源

我們主要從以下來源取得資料：你主動填寫的表單、你裝置的瀏覽器、我們使用的網站託管及人機驗證服務、以及你與專員的互動紀錄。我們亦可能從公開的發展商網站、政府部門公布及媒體報導取得項目資料，但這些資料不會用來識別你的身分。

5. 收集方式與法律基礎

我們透過你在本網站主動填寫的表單、你裝置的瀏覽器，以及網站託管與人機驗證服務供應商提供的網路安全與人機驗證服務收集資料。處理資料的法律基礎包括：你的同意（例如位置資料、聯絡及行銷）、回應你的查詢所需的合約前安排、我們在防止濫用及維持服務安全方面的正當利益，以及遵守法律要求。

如你拒絕提供必要的聯絡資料，我們可能無法安排專員跟進或回覆你的查詢。你可選擇不提供位置或選填需求，這不會影響你使用其他功能。

6. 使用目的

• 安排專員跟進你的查詢、回覆你的需求及協調參觀。
• 根據你提供的項目、地區、語言與需求安排合適的聯絡對象。
• 了解查詢來源與廣告成效，改善網站內容與使用者體驗。
• 維持服務品質、處理投訴及改善我們的流程。
• 防止垃圾訊息、濫用、欺詐及未經授權的存取。
• 遵守適用的法律、法規或監管要求。

我們不會將你的資料用於與你的查詢無關的推銷，也不會出售你的個人資料。

7. 自動化配對與分析

我們可能使用你提供的偏好、地區、語言及需求，以規則式方式協助安排合適的專員或聯絡對象。這個過程旨在提高配對效率，不會單憑自動化程式作出對你有重大法律影響的決定。

如你對配對結果有疑問，或希望由人手重新檢視，請透過聯絡表單提出。我們會在合理時間內安排人手跟進。

8. 直接行銷與退訂

我們不會將你的資料用於與你的查詢無關的推銷。如我們日後希望向你發送項目更新或市場資訊，會先取得你的同意，或依適用法律容許的方式進行，並提供清楚的退訂方法。

你可以隨時透過聯絡表單或專員提出退訂要求。退訂不影響你在退訂前已作出的同意，也不影響我們因法律或防止濫用所需而保留的有限紀錄。

9. 資料分享與服務供應商

為提供服務，我們可能與以下類別的服務供應商分享必要的資料：

• 網站託管及內容傳遞服務供應商：網站託管、內容傳遞與網路安全。
• 人機驗證服務供應商：提供人機驗證。
• 即時通訊通知服務供應商：將表單通知轉交指定專員或營運人員。
• 日後可能使用的客戶關係管理、通訊或分析服務；如使用，我們會更新本聲明。
• 法律、監管或執法機構：僅在法律要求或為保障權利所需時。
• 專業顧問（例如律師、會計師或資訊安全顧問）：在保密義務下提供服務。

目前本網站沒有另外建立獨立的客戶資料庫；表單資料主要經網站後端服務轉送至即時通訊通知服務，供專員跟進。我們不會出售你的個人資料。

10. 跨境傳輸

我們的網站託管、內容傳遞、人機驗證及即時通訊通知服務供應商可能涉及香港以外地區的資料處理。我們會採取合理步驟，確保資料在傳輸與處理過程中受到適當保護。使用本網站即表示你理解並同意此類必要的跨境處理。

11. 保留期

我們只會在達成收集目的所需的期間內保留資料。目前本網站沒有自動刪除期限；營運人員會按實際跟進需要檢視及清理紀錄。若你要求刪除，我們會在合理時間內處理，但可能保留法律要求、防止濫用或處理爭議所需的有限紀錄。

當資料不再需要時，我們會以安全方式刪除或匿名化處理。若技術上無法立即刪除（例如備份系統），我們會限制其使用並在合理期間內清除。

12. Cookie、sessionStorage 與類似技術

本網站使用以下 cookie：

• cw_agent_*：記住專員配對結果，避免短時間內重複配對，有效期 48 小時。
• cw_lead_*：避免短時間內重複提交表單，有效期 48 小時。

我們亦使用瀏覽器的 sessionStorage 儲存來源網址、UTM 參數、工作階段識別碼、頁面瀏覽次數及裝置資訊，並在你送出表單時隨查詢一併傳送。無 cookie 流量分析服務不使用 cookie；我們不使用廣告追蹤 cookie。

你可以隨時在瀏覽器清除 cookie 或關閉分頁；部分功能可能因此需要重新操作。停用 cookie 不會阻止你瀏覽公開內容，但可能影響配對或表單功能。

13. 位置資料

位置資料只在你主動勾選並同意後收集，用於協助安排參觀路線或回覆你所在地區的查詢。你可以拒絕提供位置，這不會影響你送出表單或使用其他聯絡功能。位置資料會隨查詢轉交專員，不會用於持續追蹤或建立移動軌跡。

位置資料的準確度取決於你的裝置、網絡及環境；我們不會保證其完全準確。如你不想提供精確位置，可以只提供地區或選擇不提供。

14. 資料安全與外洩處理

我們使用 HTTPS/TLS 加密傳輸、網站託管服務供應商提供的網路安全功能及人機驗證，並限制只有需要處理查詢的人員可以接觸相關資料。我們亦要求服務供應商採取合理的安全措施。

然而，互聯網傳輸與儲存不存在百分之百的安全保證。如我們發現涉及你的個人資料的資料外洩，會按適用法律及實際情況採取補救措施，並在需要時通知你及相關監管機構。如你發現任何安全問題，請透過聯絡表單通知我們。

15. 資料準確性與你的責任

我們會採取合理步驟，確保我們持有及使用的資料準確。項目資料以發展商、賣方及相關政府部門的最新公布為準；公開資料可能隨時間變動。你應自行核實重要資料，不應僅依賴本網站作出置業、財務或法律決定。

你應確保向我們提供的聯絡資料準確及最新。如你的資料有變，請透過聯絡表單通知我們，以便更新或更正。

16. 你的權利

在適用法律範圍內，你有權：

• 查閱我們持有關於你的個人資料。
• 要求更正不準確的資料。
• 要求刪除不再需要的資料。
• 反對或限制某些處理，或撤回你先前給予的同意。
• 要求由人手檢視自動化配對的結果。
• 就我們的資料處理提出查詢或投訴。

請透過本網站聯絡表單提出請求。為保障你的資料，我們可能需要你提供足夠資訊以核實身分；我們會在合理時間內回覆。法律可能允許我們在某些情況下拒絕請求，我們會說明理由。

17. 兒童與青少年

本網站並非以未滿 18 歲人士為對象。我們不會刻意收集兒童的個人資料。如你認為我們在未經同意的情況下收集了兒童資料，請透過聯絡表單通知我們，我們會盡快處理。

18. 第三方連結

本網站可能連結至發展商官方網站、媒體報導、文件或其他第三方網站。這些網站由第三方營運，其內容與私隱處理不受我們控制；請參閱相關網站的條款與私隱政策。我們不對第三方網站的內容、準確性或可用性負責。

19. 可接受使用

你同意不使用本網站進行任何違法、欺詐、濫用或干擾服務的行為，包括但不限於：未經授權的自動化抓取、大量收集聯絡資料、繞過人機驗證、發送垃圾訊息、嘗試入侵或破壞系統，或侵犯他人的知識產權與私隱。

我們可對違反本條的行為採取合理措施，包括限制存取、拒絕服務或向執法機構報告。

20. 知識產權與圖像

本網站的設計、文字、程式與原創視覺素材由我們或相關權利人擁有。專案名稱、商標、發展商標誌及項目圖片屬相關權利人所有，僅作資訊與識別用途。未經書面許可，不得複製、改作、散布或用於商業用途。

本網站使用的電腦模擬圖、示意圖及藝術家印象可能經電腦編輯或修飾處理，僅供參考，並不代表實際單位、景觀或周邊環境。圖像的版權與使用條款以相關權利人公布為準。

21. 免責聲明

本網站為獨立資訊平台。項目名稱、地址、發展商、伙數、面積、景觀、落成日期、校網、銷售安排及其他資料僅供參考，一切以發展商、賣方及相關政府部門的最新公布為準。本網站不構成任何要約、承諾、保證或投資建議。

公開資料可能滯後；單位亦可能因交易取消而重新發售，因此本網站不標示固定銷售狀態。你應自行核實資料，並在需要時尋求專業意見。我們不對因使用或依賴本網站資料而產生的損失承擔責任，除非法律另有規定。

22. 管轄法律

本聲明受香港特別行政區法律管轄。因本聲明或本網站引起的爭議，應提交香港特別行政區法院處理，除非適用法律要求其他管轄區。

23. 變更、可分性與完整協議

我們可能不時更新本聲明，最新版本以本頁為準。更新後繼續使用本網站，即表示你接受經修訂的聲明。如本聲明的任何條文被認定無效或不可執行，其餘條文仍然有效。

本聲明構成你與我們之間關於本網站資料處理的完整協議，取代先前相關的口頭或書面說明。我們未行使或延遲行使任何權利，不構成對該權利的放棄。

24. 投訴與聯絡

如你對我們的個人資料處理有疑問或投訴，請先透過本網站聯絡表單與我們聯絡。我們會盡快處理並回覆。你亦可向香港個人資料私隱專員公署提出投訴。

本聲明以繁體中文版本為準；英文及簡體中文版本僅為方便閱讀而提供。如不同語言版本之間有歧義或差異，以繁體中文版本為準。